Support Center

1. Download Bitcoin Alpha from the App Store
2. Open the app
3. Tap “Sign Up”
4. Enter your email and create a password
5. Verify your email (check spam folder if needed)
6. Accept the Terms of Service

1. On the sign-in screen, tap “Forgot Password?”
2. Enter your email address
3. Check your email for a password reset link
4. Click the link and create a new password
5. Return to the app and sign in with your new password

How do I delete my account?

1. Open Bitcoin Alpha
2. Go to Settings (bottom right tab)
3. Scroll to the bottom
4. Tap “Delete Account” (red button)
5. Confirm deletion (you’ll be asked twice)
6. Your account will be permanently deleted

Founders Pricing (First 1,000 subscribers):

• Monthly: $0.99/month
• Annual: $9.99/year
• No free trial
• Pricing locked in as long as subscription is maintained

Early Adopter Pricing (After first 1,000):

• Monthly: $1.99/month
• Annual: $14.99/year
• Includes 7-day free trial

• Founders Pricing: Charged immediately upon purchase (no free trial)
• Early Adopter Pricing: Not charged during 7-day trial. If you don’t cancel, you’ll be charged after trial ends
• Renewals: Charged automatically 24 hours before your current period ends

How do I cancel my subscription?

• You keep access to all features until the end of your paid period
• Your subscription will not renew
• After expiration, you’ll lose access to premium features
• Your account remains active (you can resubscribe anytime)

If you reinstalled the app, got a new device, or your subscription isn’t showing:

1. Open Bitcoin Alpha
2. Go to Settings tab
3. In the Subscription section, tap Restore Purchases
4. Wait a few seconds
5. You’ll see a confirmation message

All purchases are processed through Apple. To request a refund:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Bitcoin Alpha purchase
4. Click “Report a Problem”
5. Select your reason and submit

Note: Refund approval is at Apple’s discretion. We cannot guarantee refunds will be granted.

Bitcoin Alpha helps you understand and navigate Bitcoin’s 4-year market cycle by providing:

• Real-time alerts: Notifications at critical market moments
• Cycle tracking: Know which phase we’re in (Accumulation, Markup, Distribution, Markdown)
• Daily analysis: Expert commentary on market conditions
• Historical insights: Learn from past cycles
• Technical indicators: Key moving averages and support/resistance levels

The app has 4 main tabs at the bottom:

• Home: Current cycle status, latest alerts, and today’s market overview
• Inbox: Detailed market commentary and cycle updates
• Alpha Notes: Archive of historical analysis and insights
• Settings: Manage your account, subscription, and preferences

You’ll receive alerts for:

• Critical support/resistance breaks
• Cycle phase transitions
• Important market developments
• Daily cycle updates (optional)

To enable notifications:

1. Go to Settings tab in Bitcoin Alpha
2. Under Notifications, tap “Enable push on this device”
3. Grant permission when iOS asks

Bitcoin’s 4-year cycle is tied to the “halving” event that occurs approximately every 4 years. The cycle has four phases:

• Accumulation: Bear market recovery, smart money buying
• Markup: Bull market, prices rising, new all-time highs
• Distribution: Market top, smart money selling
• Markdown: Bear market, prices declining

Understanding these phases helps with timing and risk management.

• Alerts: Real-time when significant events occur
• Daily updates: At least once per day
• Alpha Notes: Regularly as market conditions evolve
• Cycle status: Updated continuously based on current data

 Technical Issues

Try these solutions in order:

1. Force close the app: Swipe up from bottom (iPhone X+) or double-click home button, then swipe up on Bitcoin Alpha
2. Restart your device: Hold power button, slide to power off, wait 30 seconds, turn back on
3. Check for updates: Open App Store, search “Bitcoin Alpha”, tap Update if available
4. Check internet connection: Try switching between WiFi and cellular
5. Reinstall the app: Delete the app, reinstall from App Store, then restore purchases

If issues persist, contact support with your device model and iOS version.

Check these settings:

1. In Bitcoin Alpha: Settings → Notifications → Enable push
2. In iOS Settings: Settings → Bitcoin Alpha → Notifications → Ensure “Allow Notifications” is ON
3. Do Not Disturb: Check if DND is enabled (Control Center)
4. Focus modes: Settings → Focus → Check if any modes are blocking Bitcoin Alpha

1. Pull to refresh: On the Home tab, swipe down to manually refresh
2. Check connection: Make sure you have internet (WiFi or cellular)
3. Sign out and back in: Settings → Sign Out → Sign back in
4. Clear cache: Force close the app and reopen

Common issues:

• Payment method: Ensure your Apple ID has a valid payment method (Settings → [Your Name] → Payment & Shipping)
• App Store restrictions: Check if In-App Purchases are enabled (Settings → Screen Time → Content & Privacy)
• Network issue: Ensure stable internet connection
• App Store problem: Try signing out and back into App Store

If you see “Already Subscribed” error but don’t have access, tap “Restore Purchases” in Settings.

View Subscription Status

Change Subscription Plan

Update Payment Method

• Check WiFi is connected
• Try switching to cellular data
• Restart your router
• Check if other apps can connect

• Sign out and sign back in
• This usually happens after being signed in for a long time

• Check internet connection
• Sign out of App Store and sign back in
• Restart device
• Try again in a few minutes